Refunds & cancellations

Last updated: October 24, 2026

Pre-orders: cancel anytime before shipping

Every LAVAN order is currently a pre-order. You can cancel any pre-order for a full refund at any time before it ships. Email lavandrinks@gmail.com with your order email address and we’ll process your refund within 3 business days.

Refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.

If we can’t ship on time

Your expected ship date is shown at checkout and in your confirmation email. If we can’t ship by that date, we’ll email you before it passes with a new date and the choice to cancel for a full refund. If you don’t agree to the new date, we’ll cancel and refund your order.

After your order arrives

Because LAVAN is a food product, we can’t accept returns of opened sticks. If your order arrives damaged, incorrect or missing items, email us within 14 days of delivery with your order email and a photo, and we’ll send a replacement or a refund.

Free reservations

If you reserved without paying, there’s nothing to cancel or refund — simply ignore our launch email or ask us to remove you.